Bride and Groom Planner (BGP) Statement of Intent and Disclaimer.
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1. The ratings and comments as listed on the BGP website are not the opinion of Bride and Groom Planner Licensing
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2. BGP periodically reviews the comments and ratings and will remove any thought to be slanderous, mean spirited, or containing inappropriate language.
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3. Comments are considered the "opinions" of the bride or merchant.
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4. BGP is under no obligation to determine the truthfulness of any facts or claims from a bride or a vendor.
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5. BGP will remove any rating, comment, subsequent comment or merchant's reply if it is know or proven to be submitted under false pretenses or known or proven to contain false information.
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6. BGP does not make any judgment as to the truthfulness of any statement or comment submitted by brides and merchants.
Rules for Brides
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1. Brides eligibility:
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a. A bride is permitted to participate anytime after her engagement continuing up to one year after her wedding date. Repeated visits to My Wedding Survey™ to update your questionnaire are encouraged.
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b. Participating brides must have a registered e-mail that has been validated and re-confirmed on the Bride and Groom Planner (BGP) website. The BGP system will only allow one registration per valid e-mail.
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c. A valid and re-confirmed registration is one where the bride has answered the acknowledgment e-mail that was sent to her at the time of registration. This process confirms accuracy of the e-mail given at registration and confirms it is not a duplicate e-mail in the BGP database.
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2. A complete My Wedding SurveyTM consists of three parts. The third and final portion of the survey is completed after the wedding.
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3. Each bride may fill out only one complete survey. Anyone entering more than one bride's registration for the purpose of attempting to submit multiple surveys will be denied login access.
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4. The bride is encouraged to complete her survey by making numerous entries from time to time throughout her engagement and up to one year after the wedding.
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5. Both positive and negative merchant reviews are not only welcomed but also encouraged based upon the bride's personal experience.
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6. Brides may enter the name and contact information for any merchant she wishes to review who is not currently listed in the Bride and Groom Planner's database.
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7. Slanderous remarks, inappropriate language, or accusations of illegal activity are not permitted and those comments will be removed.
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8. Once a bride submits a rating and comment it is eligible to be viewed by the public (see #9 below) and may not be edited; however, the bride is encouraged to make a "subsequent comment" if she feels her original evaluation is no longer valid due to continued dealings with the merchant.
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9. Survey rating and comments will be viewable to the general public in the Local Merchant section of the BGP website with the bride's first name and date of entry...
a. When she completes all questions in a particular "part" of the survey. This prevents a bride from simply or quickly submitting a review (whether positive or negative) of only one merchant.
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10. The brides contact information, including e-mail address, will only be available to the particular merchant being reviewed provided said merchant has an Active, Ruby or Diamond listing with Bride and Groom Planner. All others, including the general public, will only see the bride's first name. Merchants may contact the reviewing bride via e-mail in order to attempt to rectify, correct or make amends for any negative experience that a bride may have had.
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Rules for Merchants:
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1. Merchants are encouraged to:
a. Ask all their customers to fill out and complete a My Wedding SurveyTM. This is not considered padding the results.
b. Pass out reminder cards to their customers with a message similar to "If you're pleased with or products or service, please fill out My Wedding SurveyTM on www.brideandgroomplanner.com".
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2. BGP will make every attempt to list all known wedding merchants on the BGP website. Wedding merchants not listed are permitted to add their business listing to the FREE listing on the website, however, BGP reserves the right to delete any listing. All merchants will be eligible for rating and comments from area brides.
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3. All merchants are encouraged to use the My Wedding SurveyTM rating and review system as a means to monitor and evaluate their relationship with customers.
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4. Merchants who have an Active Plus, Ruby or Diamond listing on the BGP website receive additional benefits including a "Merchant Login" to the website. This login will allow the merchant to:
a. Have access to the list of brides who have registered on the BGP website.
b. Have the "contact information" of any bride who has made a rating and comment pertaining to their business. NOTE: the general public will only see the bride's user name.
c. Enter a "Merchant's Reply" after any brides comment in order to tell their side of the issue.
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5. BGP reserves the right to add or remove any merchant from the merchant list at the sole discretion of BGP.
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6. Merchants may not petition for removal of valid comments and ratings submitted by legitimate brides. Note: unless the comments are considered slanderous or mean spirited or contain inappropriate language.
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7. Prohibited Merchant Activity: The following merchant activity is
prohibited. Merchant found to have participated in prohibited activity are
subject to having their ratings and reviews suspended as indicated on the
image below.
a. Merchants are not permitted to fill out a survey.
b. Attempting to register as a bride so that they may fill out a false
survey.
c. Encouraging one or more non-brides to register in order to fill out a
survey that either promotes that merchant or negatively comments on another
merchant.
d. Bribing or offering payment, discounts or special incentives to brides or
customers in return for a favorable rating or in order to avoid a negative
rating.
NOTE: this does not preclude the merchant from making a
reconciliatory offer to any bride who has indicated that they are in any way
displeased with the products or service they have received.
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